Delivering primary care at scale

By Professor James Kingsland

Primary care at scale (PCaS) entered the lexicon of healthcare in the NHS in England over 10 years ago. It should be regarded as a set of principles rather than an organisational form, albeit when these principles are applied, a larger provider organisation often results. However, there are many ways of delivering PCaS.

It is well recognised that a predetermined ‘one size fits all’ approach to providing integrated care to populations with diverse needs rarely delivers the desired improvement in quality, safety and consistency in the outcomes of care for patients.

Therefore, any structures created to deliver PCaS should result from these functional principles and assessment of the needs of the population being served. Population health management is now the internationally recognised approach to this analysis of need.

This approach moves away from episodic care to managing the care of a population, utilising data that is also focussed on predictive and preventative care.

A cultural shift

PCaS is predicated on an ability to provide improved first contact care to a larger population than individual list-based general practice, but is more complex than just the aggregation of local practices.

Its purpose is to extend the provision of health and care services within a community setting through an integrated team-based approach. Many providers of primary care and other public services are usually incorporated into effective models of PCaS.

To be successful, a cultural shift is required by both clinicians and patients which changes the dependency on the GP being invariably the first point of contact and creates new models of care management.

Whole population budget

The last (but by no means least) core principle for PCaS is to improve the deployment of health and care resources (human as well as financial) and so reduce per capita costs of care.

This often requires the alignment of clinical and financial drivers through the management of a whole population budget. Entitling clinicians to take responsibility for the stewardship of resources usually results in improved utilisation and productivity. Also investing in value-based outcomes rather than the historical institutional focus on quality and safety at whatever the cost will reduce overall spend in healthcare services.

Ultimately, a PCaS organisational form needs to be ‘the right size to do the job’ and its size allows for a ‘one team’ approach to the provision of care to a defined population.

These principles should direct the core purpose of primary care networks (PCNs) as designed for the NHS in England. To do otherwise may result in PCNs simply trying harder at what has already failed in previous NHS reforms.

Control by letting go

Whatever the model(s) for delivering PCaS, policymakers need to learn the ‘art of control by letting go’ and empower the service to move away from a centralist approach. Enabling the freedom to make decisions at the right level creates the right environment for effective delivery and leads to sustainable system change.

Unfortunately, this has rarely been achieved in the past. There has too often been a malalignment of behaviours and incentives in the system and ‘engagement’ of the service in predesigned models of PCaS has failed. Only through the development of a consistent set of values and promoting co-production with the service can new models of care emerge.

Moving away from positional leadership to an approach of distributed leadership within a PCaS model also promotes an attitude of collaboration by the people doing the work. The liberation of the ‘leader inside’ the individual creates a more purposeful style of practice for improved provision of care.

Emerging operational change

The transformation from current primary care provision to PCaS can eventually be achieved through learning from the past, seeking knowledgeable advice and using an evidence base for reform.

Often, multiple small-scale redesigns over long periods of time involving a series of well managed sequential experiments is necessary. Reformers need to keep testing and prepare for feedback, mid-course correction and revision if the change is unproductive. Operational change should then emerge rather than be planned. Reformers should be prepared to forgive themselves when things go wrong, as no-one gets it right first time.

Initiating care reform programmes and, in particular, developing PCaS should start where the energy is and where people are ready for change. An incremental approach to implementation should then be taken.

Co-production and use of knowledge in the service is paramount in order to develop a feeling of ownership rather than engagement in someone else’s design.

The ability to deliver the principles and requirements of improved service delivery through a PCaS approach within PCNs is achievable. However, there may need to be a reset in future design. The current environmental factors and a contractual prescriptive approach may prove to be counterproductive to the ambition of the NHS Long Term Plan.

Community Care, News, Primary Care January 7, 2022

Don’t waste the chance to finally reform NHS dentistry

By Martin Skipper

The concurrent challenges of Covid-19 and longstanding issues with regards to dental access provides a unique opportunity to provide desperately needed reform to NHS dentistry.

As Covid-19 continues to restrict the public’s ability to access routine health services, increased attention is being paid to the precarious state of NHS dental services in England. It is becoming increasingly clear that dentistry needs ambitious reform if it is to play its part in reducing inequalities and improving health outcomes – both throughout Covid-19 and beyond.

The pandemic is amplifying longstanding issues of access to dental care. According to official NHS statistics, the number of people in England seeing a dentist within the maximum two year recall period dropped from 49.3 to 43 per cent for adults, and from 58 to 23.3 per cent for children.

Pre-pandemic data from August 2019 shows that access in deprived wards in London was already shockingly low, however. In Stanmore Park in Harrow adult access was 36 per cent, child access 34.2 per cent. While in South London the wards of West Thornton in Croydon and Bellingham had adult access of 47.6 per cent and 52.6 per cent respectively with children’s access at 31 per cent and 37.1 per cent. The third most deprived ward in London, Lansbury in Tower Hamlets, recorded adult access at 40.3 per cent and children’s access at 31.9 per cent.

Rethinking the NHS dental contract

NHS dental services are in the small minority of NHS services that charge most patients at the point of care. The British Dental Association estimates that patient charges are making up more and more of the dental budget, increasing from accounting for about 22 per cent in 2010 to over 30 per cent now. Local healthwatch report a great deal of concern and confusion among the public about dental charges. There is frustration too among the profession. Dentists do not enjoy acting as tax collectors for the NHS, nor do they benefit from the dynamic this creates with patients. NHS charges for dentistry are an anachronism that cause more problems than they solve.

As Integrated Care Boards (ICBs) begin developing plans for local health improvement and health inequality reduction, dental contract reform continues to pose obstacles to progress.

Dental contract reform must not take place in isolation from wider NHS reforms. If, as proposed in the Bill, dental commissioning is devolved to ICB level then it is vital that ICBs are involved in discussions about dental contracts. Dentistry will only be able to play its part in ICB plans if there is a contract which supports the delivery of ICB priorities.

Major problems will arise if ICBs attempt to drive local health improvement initiatives without reforming the dental contract.

If the 64 per cent of adults in Stanmore currently without access will require more care than the 36 per cent who have been going to the dentist, then they will require lengthier and perhaps more complicated treatment. This will inevitably reduce available appointments for others, delivering nothing extra towards contracted targets and cost the practice more money. At the same time the NHS is deprived of its ability to recoup its dental spend if these people are exempt. In this scenario, and it is replicated across the country, the existing contract will not be able to support ICBs in any meaningful attempt to reduce health inequalities or improve health outcomes.

If the Care Quality Commission takes responsibility for assessing whether services are accessible then there is an added incentive to change the system to ensure adequate funding. The alternative would be to rely on a primary care dental system which encourages episodic attendance and penalises routine care based on prevention. The very opposite of what we should be aiming for if we want to improve health and reduce health inequalities.

If dentistry is to play a meaningful role in health inequality improvement, then a dramatic increase in the dental budget is required, along with a move away from an overreliance on patient charge revenue. Without reform, ICBs will struggle to boost dental access in deprived communities without depriving access to others or hemorrhaging money from their limited dental budgets.

Leaders in the NHS and across government must be brave and take this opportunity to invest properly in NHS dentistry. The costs for inaction are stark. The estimated costs of hospital admissions in 0 to 19-year-olds for all tooth extractions was £54.6 million and for extractions due to tooth decay was £33 million in the 2019/20 financial year.

An integrated future for NHS dentistry?

A joined-up primary care service with dentistry as a fully integrated component would transform NHS approaches to reducing health inequalities and improving health outcomes.

The comprehensive integration of oral health considerations into existing care pathways will bring huge health benefits. For instance, current guidance around eating disorders makes barely a passing reference to dentists despite the impact on oral health of conditions such as bulimia. Diabetes and its relationship with oral health is becoming ever better understood, but pathways remain poor and local initiatives to join up services are sporadic.

Oral health is at risk of rapid deterioration for those who have had a stroke, been diagnosed with Parkinson’s, Alzheimer’s and other dementias – yet there is no joined-up approach to ensure that oral health plans are in place to support patients with these conditions. This is not to mention the potential for improving the oral health of those over 65 by using dental practices to provide immunisations, blood sugar checks, and so on.

The above issues are just some of the approaches that ICBs may like to consider in their efforts to reduce health inequalities and improve health outcomes. But without ambition and increased budget dentistry will remain a service outside of the rest of the NHS. If dentistry is to truly be a part of the NHS and a key part of the integrated health agenda, then it needs to be like the rest of the NHS: free at the point of service and available to all.

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