Professor Mahendra Patel OBE: Reimagining the role of community pharmacy


ICJ recently spoke to Professor Mahendra Patel OBE, leading pharmacy expert and Director for the Centre for Research Equity at the University of Oxford, about his vision for community pharmacy, and how multi-professional collaboration can help the underutilised sector play a key role in the fight against health inequalities.

Public Policy Projects (PPP) is hosting its inaugural Medicines and Care Pathways theatre as part of the Integrated Care Delivery Forum in 2024. The first iteration of the event took place in Birmingham on 9 May where pharmacy professionals joined wider ICS leadership to discuss pharmacy’s contribution to the integrated care agenda.

Professor Mahendra Patel OBE, Director for the Centre for Research Equity at the University of Oxford, and a recently appointed Independent Expert Member to the UK Professional Pharmacy Leadership Advisory Board (UK PPLAB), joined the theatre and highlighted the untapped potential of pharmacy to further contribute to system priorities.

PPP spoke to Mahendra about the current developments in UK pharmacy leadership, multi-professional collaboration, and the role pharmacy professionals can play in reducing health inequalities.

The evolving landscape of pharmacy leadership

In 2023, Mahendra brought his expertise to the UK Commission on Pharmacy Professional Leadership acting as Vice Chair of the Leadership, Policy and Professionalism working group. The Commission’s report concluded that there is ‘insufficient collective leadership’ for pharmacy in the UK, and that pharmacy professionals are generally disengaged from professional leadership bodies (PLBs).

The findings prompted the Commission to recommend the formation by the Department of Health and Social Care of the UK PPLAB, as an independent public body. The board has since appointed its chair and independent expert members, involving representatives from both PLBs and specialist professional groups (SPGs). The board will be implementing the Commission’s recommendations over the next 3 years, including the development of new arrangements for pharmacy leadership in the UK.

On the formation of the UK PPLAB, Mahendra says: “The new leadership board, through its broad-based range of independent experts from across the four nations, provides a robust and meaningful structure to steer the line of professional pharmacy leadership moving forward. Whether that is a royal college with different faculties, or two or three professional bodies under one umbrella – that’s for the UK PPLAB to decide.”

Equally, it’s an exciting time for community pharmacy with emerging new services and the increasingly advanced roles of pharmacists and pharmacy technicians. However, Mahendra warns of potential hurdles when it comes to determining new leadership structures. “There are going to be challenges when uniting all pertinent groups under one umbrella, as they are all resourced differently and to varying extents,” he adds.

Despite this, Mahendra remains excited and optimistic that “representation in this new setting will inspire and instil a breath of fresh air, so that those often disengaged, including a significant number from the community pharmacy sector, will come to believe that there is something in it for everyone across the pharmacy spectrum. The board creates a whole new arena of expertise, voice, and experience, including the patient and public opinion, making it a unique place to strengthen the present and shape the future.”

Multi-professional collaboration – bringing community pharmacy to the table

Beyond the Commission and implementing its recommendations, Mahendra seeks to help further elevate the role of community pharmacy. Using the Sigma conference in South Africa as a platform, he brought together pharmacy, nursing, medical and dentistry leaders from across the four UK nations to discuss the opportunity for multi-professional collaboration in the newly integrated NHS.

Using the implementation of the Pharmacy First service in England as an example, the session underscored the potential for pharmacy to engage in multi-professional collaboration. The service involves collaborative working across pharmacy and general practice to free up GP appointments and demonstrates untapped value in cross-sector working within primary care.

For example, the NHS Chief Dental Officer speaking at the event outlined exciting possibilities for the role of community pharmacy in preventative dental care, especially in reducing the levels of tooth decay in children – an increasingly pressing issue in the UK over recent years.

Mahendra feels that “community pharmacy can play a huge role in the prevention agenda. If we have the prevention agenda better resourced while we are coping with a shortage of dentists, at least we are considering longer-term perspectives.”

He concludes that the professions within healthcare are “united by providing the highest standards of health and care. They are all talking about the same problems but shout about them separately.” He calls for multi-professional collaboration for the benefit of patients and the public to ensure that health and care professionals are communicating to government with one clear voice.

Addressing health inequalities through research equity – the role of pharmacy

Throughout a diverse portfolio career, working to reduce health inequalities, especially in cardiovascular disease and type 2 diabetes, has been an underpinning focus for Mahendra. As Director for the Centre for Research Equity (CfRE), his work aims to target underserved communities and black and ethnic minorities through championing inclusivity and community engagement in health research.

Decades of work have exposed deep inequalities in the health of the UK population. As Mahendra explains, “we have seen the same results time and time again, as far back as the Black Report, two consecutive ten-year Marmot reviews, and most recently with Public Health England’s COVID-19 Report”. The Health Foundation has also pointed out that health inequalities in England are some of the worst among developed countries and are likely to persist without sufficient intervention.

Mahendra argues that engaging communities who are most impacted is essential if we want to prevent this projected widening of inequality. He stresses the role of research equity is a key piece of the puzzle and the role of pharmacy within this is crucially important.

He uses the case of the drug Clopidogrel, an anti-platelet medication used to prevent heart attacks, as an example. “One study showed that those from Bangladeshi or Pakistani origin were 30 per cent less likely to activate the drug once taken. These populations are those more likely to die of heart attacks compared to the white population.”

Garnering evidence which is generalisable across all populations is essential for reducing health inequality. The CfRE aims to achieve this by ensuring representative and more equitable health research.

Where does pharmacy come in?

Nearly 90 per cent of the population in England can access a community pharmacy within a 20-minute walk, and importantly, the ‘Positive Pharmacy Care Law’ exists, mandating that access to pharmacies increases to 100 per cent in areas of greatest deprivation. This makes community pharmacy a uniquely placed asset to engage with communities where health inequalities are most stark.

NHS England is supporting pharmacy to leverage this position. The recently published Report of a UK survey of pharmacy professional’s involvement in research has spearheaded the formation of a Pharmacy Research Advisory Group to implement the report’s recommendations. These include aims to “embed a research culture in pharmacy careers, develop a clinical academic pathway for pharmacy and provide a pipeline of pharmacy research leaders”.

This, in addition to the recognition provided to pharmacy in supporting inclusive research by the CfRE at Oxford University, a world class academic research institution, and the formation of the UK PPLAB, provides a huge boost for the sector.

Mahendra concludes that this recognition “demonstrates the ability of pharmacy to shift the dial of healthcare in many directions, inspiring the next generation of pharmacy professionals as well as those who may not have previously considered it as a career”.

PPP will be hosting the Medicines and Care Pathways theatre at the Integrated Care Delivery Forum in London on 5 November.

The Integrated Care Delivery Forum connects system leaders with on the ground innovators and industry experts to highlight exactly how ICSs are making place based, personalised care a reality. Rather than discuss issues such as health inequalities in broad framing and terminology, the Forum asks local systems leaders and stakeholders to demonstrate exactly how integrated care systems can affect change in key health and care challenges.

For further information about the Delivery Forum theatres, please contact:

Medicines and Care Pathways – Samantha Semmeling (

Systems Transformation – David Duffy (

Data-driven Transformation – Gabriel Blaazer (

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Symptom-based testing and digital pathway tools combatting delayed breathlessness diagnosis


Project in Leicester, Leicestershire and Rutland ICB working to reduce pressure on acute units through improved diagnosis of breathlessness, a symptom affecting around 10 per cent of the UK population.

A new collaboration between Leicester and Hinckley Community Diagnostic Centres (CDCs) and Lenus Health is seeking to digitally transform the breathlessness diagnostic pathway to enhance patient care and streamline healthcare delivery.

Breathlessness is a distressing symptom which affects around 10 per cent of the UK population. It is often notoriously complex to diagnose and can result in long delays to treatment for patients, with over 66 per cent of cases caused by underlying cardiorespiratory diseases.

The project will transform an existing symptom-based care pathway, using digital tools, to reduce delays to diagnosis. It will combine triage, parallel testing and a streamlined, integrated and structured approach to diagnosis data capture. By configuring the Lenus Diagnose pathway product, supplied by Lenus Health, the project aims to evidence significant reductions in time to diagnosis and treatment by bringing in remote specialist input earlier into decision making.

Jim McNair, Director, Lenus Health said: “Breathlessness diagnosis is complex and we are delighted to be working in partnership across Leicestershire healthcare providers to optimise activities and join up data to speed up diagnosis and time to treatment.

“This not only helps the patients themselves but reduces pressure at our hospital front doors because of undiagnosed and untreated disease.”

The project, led by Leicester, Leicestershire and Rutland Integrated Care Board, includes primary care, secondary care and academia to support its implementation. At the forefront of this initiative will be the utilisation of the existing Leicester CDC and the new Hinckley CDC when the latter becomes operational in early 2025, both of which are run by University Hospitals of Leicester NHS Trust. Patients’ test results will be integrated into the pathway aligning with the GP Direct Access guidelines.

Dr Louise Ryan, GP and clinical lead for respiratory illness at Leicester, Leicestershire and Rutland (LLR) ICB, said: “Breathing difficulties affect many patients in our local area and this initiative will help us, in many cases, to diagnose the underlying cause in GP practices, without having to refer patients to secondary care. This will speed up diagnosis for patients and means that they can be treated sooner, without having to visit a hospital.”

Dr Rachael Evans, respiratory Consultant Physician and clinical lead for the existing breathlessness LLR pathway at University Hospitals of Leicester NHS Trust, said: “Our research at University of Leicester shows delays to diagnosis are associated with worse patient outcomes and hospital admissions, and that earlier parallel testing can help. This project has the potential to improve the local situation by effective implementation of the diagnostic breathlessness pathway through the CDC and Lenus software enabling remote earlier specialist input where needed.”

To complement the CDC project, an InnovateUK funded AKT2i project between the University of Leicester and Lenus Health will support, among other activities, evidence generation of the benefits of different interventions.

Dr Gillian Doe, research programme manager and respiratory physiotherapist at the University of Leicester, concluded: “Our team is committed to research in improving the pathway to diagnosis and symptom management for individuals living with breathlessness. The Innovate UK and CDC funding will support the digital optimisation of the Breathlessness pathway in Leicester, Leicestershire and Rutland. We are excited to work in partnership with Lenus and NHS partners to deliver this project.”

The project builds on the Lenus Diagnose product successfully implemented in Heart Failure, wider CVD, and COPD pathways where it has significantly reduced time to diagnosis and treatment and delivered service efficiencies to the healthcare system.

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Hep C U Later offers new resources to help eliminate hepatitis C


The national elimination campaign is now looking for the estimated 70,000 people living with untreated hepatitis C.

Hep C U Later has been commissioned by NHS England to provide resources to help encourage testing among patients, to provide information to the public and update knowledge among clinical teams.

NHS England’s successful national elimination programme for hepatitis C has so far seen over 80,000 people found and treated through extensive work within drug and alcohol services and other areas of healthcare such as emergency departments. The elimination programme is now seeking to find the estimated 70,000 remaining people believed to be living with hepatitis C.

Risk factors for Hepatitis C can include:

  • Sharing equipment for injecting drugs
  • Having a blood transfusion prior to Sept 1991
  • Had a piercing, tattoo, or acupuncture using unsterilised equipment

Among the resources available to you are:

Additionally, follow the Hep C U Later LinkedIn page or take a look at the website  –

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‘Transformative’ trial boosts prostate cancer patients’ autonomy


Patients with lower risk cancer will be reassured radiotherapy alone is effective following surgery, avoiding the need for hormone therapy and its side effects.

Thousands of prostate cancer patients will benefit from results of a ‘practice-changing’ clinical trial which has, for the first time, tested the best duration of hormone therapy to use with radiotherapy following surgery.

Findings published on Thursday evening in The Lancet, showed that there was little benefit of additional hormone therapy for low-risk prostate cancer patients compared to using radiotherapy alone. For patients with a higher risk of their cancer returning, there was a greater benefit to a longer course of hormone therapy across two years, rather than a short course completed over six months.

Each year, around 7,000 people with localised prostate cancer have surgery to remove their prostate. Around 2,000 of these go on to have radiotherapy after the surgery and previously it has been unclear if they would also benefit from hormone therapy.

The study found that 79 per cent of men with lower-risk prostate cancer who were treated with radiotherapy alone survived without their cancer spreading and becoming incurable, after 10 years. This is compared with 80 per cent of those treated with six months of hormone therapy and radiotherapy. Researchers noted that this is a small difference and could be due to chance, showing no significant benefit of hormone therapy for lower risk patients.

For patients with a higher risk of their cancer returning, the benefits of six months versus two years of hormone treatment with radiotherapy were clearer. 72 per cent of those treated with the shorter course of hormone therapy survived without the initial cancer spreading after 10 years, compared with 78 per cent of those treated with the longer course. This showed that an extended course of hormone therapy could be more effective when treating advanced cancers.

The phase III RADICALS-HD trial, led by researchers from The Royal Marsden NHS Foundation Trust and the MRC Clinical Trials Unit at University College London, with funding from Cancer Research UK, outlined that these results will inform discussions between clinicians and prostate cancer patients to help both make decisions around cancer treatment, weighing up the efficacy of hormone therapy for the individual case.

Chief Investigator Professor Chris Parker, Consultant Clinical Oncologist at The Royal Marsden NHS Foundation Trust and Professor of Prostate Oncology at The Institute of Cancer Research, London, said: “The new information from this practice-changing study will ensure clinicians can better tailor treatment for prostate cancer patients following surgery and help facilitate important discussions. This will mean some patients receive a more effective treatment while sparing others unnecessary intervention.

“The trial showed encouraging results for radiotherapy alone so some patients, concerned with upsetting side effects of hormone therapy, can be reassured this treatment is a good option. Other patients, at higher risk of their cancer returning, can have a better understanding of how effective hormone therapy might be for them and help them to decide the best possible path of treatment.”

Senior author Professor Matt Sydes (MRC Clinical Trials Unit at UCL) said: “These results will help doctors and patients discuss treatment options and take informed decisions about whether having two years of hormone therapy is the right choice for them.

“For patients at higher risk of cancer spread, our study suggests two years of hormone therapy may be a better strategy than six months, although treatment decisions should be based on discussions between doctor and patient.”

Dr Anna Kinsella, a Science Engagement Manager at Cancer Research UK, said: “Every year there are around 52,300 new prostate cancer cases in the UK, that’s more than 140 every day. Comparing different treatment options is important to make sure people with cancer, and their doctors, have the information they need to decide what’s best for them.
The more treatment options we have available, and the more we understand about the best ways to use them, the closer we are to more people living longer, better lives, free from the fear of cancer.”

John Coyne, 62 from Surrey, was diagnosed with prostate cancer in February 2019 and treated with surgery at The Royal Marsden a couple of months later. For 18 months, his Prostate-Specific Antigen (PSA) level was undetectable. However, in December 2020, follow-up tests revealed his PSA levels were climbing, suggesting the cancer had not completely gone. John returned to the hospital where he recently chose to be treated with radiotherapy without hormone therapy.

He said: “My PSA levels, while rising, are still very low, so my doctors and I decided against adding hormone therapy to my treatment plan. I’m a very fit and active person and my weekly kickboxing sessions are important to me. As hormone therapy lowers testosterone and can have effects such as muscle wastage and a lower libido, I felt in my case, the benefit versus adverse effects wasn’t strong enough in favour of hormone treatment.

“The support I’ve received at The Royal Marsden has been excellent. The care I receive is personalised and I feel like I’ve been listened to by my team, with my needs being considered. This news will hopefully help more men in making an informed decision regarding their own personal situation and treatment plan.”

EHR roll-outs need strategies to mitigate clinician overload


Clinicians are increasingly subject to cognitive overload, and recent studies suggest that without mitigation strategies in place, poor implementation of EHR systems can exacerbate the problem.

In April, a narrative review paper was published in the JMIR Medical Informatics titled Impact of Electronic Health Record Use on Cognitive Loads and Burnout Among Clinicians. My fellow authors and I applied cognitive load theory to explore the impact that routine EHR use has on clinicians and to suggest how the risk of negative effects could be minimised.

It’s important to preface the discussion of our conclusions by acknowledging that EHR systems are essential for the delivery of efficient, joined-up patient care: they allow for improved communication between clinicians, remote access to clinical records and to a high volume of clinician data for research and audit purposes. Rightly, years of effort and significant investment have led to widespread EHR implementation across the NHS: 87 per cent of primary, secondary and community care staff surveyed by the Health Foundation reported using EHRs as part of their work, and in the 2024 Spring Budget, the Chancellor pledged that they would be rolled out across all NHS Trusts by 2026.

However, only 57 per cent of respondents in the same Health Foundation survey chose EHRs as the technology saving them the most time, and their rapid review of 72 studies about EHRs and related tools identified that 44 per cent found no time savings delivered. This indicates that the potential of EHRs is not yet being fully realised.

As our new review concludes, taking a considered, evidence-informed approach to the design and implementation of EHRs makes all the difference when it comes to unlocking their full potential, while mitigating significant potential risk. Importantly, by acknowledging and proactively addressing the relationship between EHRs and cognitive burden, organisations can successfully reduce rates of clinician burnout and minimise risks to patient safety.

EHRs and cognitive overload: examining the evidence

Cognitive load theory explains that human capacity to process information is limited to a few elements in working memory at any given time. When this capacity is overwhelmed by an excessive quantity of information, the resulting cognitive overload can impair decision making, interfere with mental performance and elevate stress levels. Clinicians are typically at high risk of cognitive overload, as they must navigate complex patient data, integrate new information rapidly, and make critical decisions under pressure on a daily basis. The transition to digital records has compounded this challenge by significantly increasing the volume and complexity of data clinicians must handle during patient care.

Recent studies indicate that poorly designed EHR systems can exacerbate cognitive load. The factors contributing to this include inefficient user interfaces, excessive documentation requirements, and the need to navigate through cumbersome electronic systems to access relevant patient information. In addition, dealing with overly-frequent pop-up notifications has been shown to cause distraction and alert fatigue, both of which can lead to clinicians missing important information and result in poor patient outcomes.

Experiencing regular cognitive overload is a major risk factor for burnout. In 2023, 55 per cent of surveyed NHS workers had experienced burnout in recent years, a condition characterised by emotional exhaustion, demoralisation, and a reduced sense of personal accomplishment, which not only affects individual health professionals but also the quality of care they provide. Although burnout has multiple root causes, addressing the design and implementation of EHRs to reduce the cognitive load they place on clinicians is a necessary and important step towards tackling the rise in burnout cases.

Practical recommendations:

  1. Improving EHR user interfaces: Simplifying the user interface of EHR systems can reduce unnecessary cognitive effort. This involves designing more intuitive menus, reducing the number of steps to complete tasks, and organising patient data more logically.
  2. Streamlining information presentation: Tailoring the presentation of information to minimise extraneous load is crucial. This could mean displaying critical patient data in a summarised form, with the option to expand details as needed, thus preventing information overload.
  3. Reducing documentation burdens: Automating routine data entry and employing natural language processing can decrease the time clinicians spend on documentation. This not only frees up cognitive resources but also allows clinicians to devote more attention to patient care.
  4. Incorporating decision support tools: Advanced decision support tools can aid clinicians by providing contextually relevant information at the point of care, reducing the need for extensive data retrieval and analysis.
  5. Training and support: Continuous training and real-time support can enhance EHR proficiency among clinicians. Tailored training programs that address the specific needs of users can alleviate stress and improve their interaction with the technology.

Importantly, emerging artificial intelligence and machine learning technologies offer promising avenues to manage cognitive load by automating routine tasks and predicting patient risks through advanced analytics. However, the integration of these technologies must be handled carefully to avoid adding to the cognitive burden – evidencing a need for user-friendly design and time-saving clinical integration.

In summary, clinician burnout is complex and has multiple causes – such as overall workload, inflexibility of rostering and organisational culture – which is why it could never be fully eliminated even by the ‘perfect’ design and implementation of an EHR. However, by scientifically assessing the impact of different EHR technologies and models, it becomes possible to paint a more complete picture of how they alleviate or exacerbate burnout. In turn, this understanding can be used to ensure that clinicians are equipped with the best EHR systems –and the best integrated technologies – that improve their efficiency and improve patient outcomes.

Study highlights prison cancer inequalities


Those diagnosed while in prison face several barriers to treatment and receive worse experiences of care, according to a study led by King’s College London.

Researchers from King’s College London (KCL), University of Surrey and University College London (UCL), funded by the National Institute for Health and Care Research (NIHR), have found that inequalities in cancer outcomes are persistent across English prisons, with those diagnosed while in prison 9 per cent more likely to die from the disease.

The study analysed cancer data from the National Disease Registration Service, which is part of NHS England, and conducted interviews with cancer patients in prison, and prison and healthcare professionals. It finds that cancer patients in prison are 28 per cent less likely to receive curative treatment than the general population, particularly surgery to remove tumours. Only half of the 9 per cent higher mortality rate can be explained by treatment differences.

Prisoners with cancer also have fewer hospital admissions than the general population, meaning that the cost of NHS hospital care is lower in the first six months due to fewer outpatient visits and planned inpatient stays. However, once emergency care and security escort costs are factored in, overall hospital care costs are higher.

Accordingly, the study emphasises the need to improve cancer care for people in prisons, to ensure that it is equivalent to that received by the general population.

Commenting on the study’s findings, Dr Elizabeth Davies, Clinical Reader in Cancer and Public Health in the School of Cancer & Pharmaceutical Sciences at KCL, said: “There are a number of structural factors that influence how healthcare is organised within the prison system, including the way in which prisons interact with NHS cancer services.

“Unfortunately, these factors can mean the route to diagnosis for people in prison is different to that of the general population, and they may not always receive the same level of treatment and support. People in prison with cancer have so far been a hidden and under-researched population. They should not be impacted by such health inequalities and should receive the same standard of care as they would in the community.”

To improve cancer care for people in prison, Dr Davies suggested, the NHS, HM Prisons and the Ministry of Justice should make better use of existing data to identify and reduce variations in care, as well as to better co-ordinate care pathways between these organisations.

Barriers to care

While finding that cancer patients in prison follow similar diagnostic pathways to the general population, the study shows that those in prison are disproportionately affected by barriers to care. These include lower levels of health literacy among those in prison, which impacts the ability to obtain and understand the information needed to make informed health or treatment decisions. Alongside this, the process for booking GP appointments in prisons is complex and time-consuming, and persistent communication issues between prison staff and NHS clinicians make co-ordinating care difficult.

Prison healthcare professionals interviewed commented that, prior to diagnosis, it can be difficult to distinguish between those with genuine healthcare concerns and those wishing to leave prison for other reasons.

Cancer patients in prison are also at risk of missing appointments if transport to hospital is not available. Persistent staff shortages in prisons also present another barrier. It was reported last year that many prisons are increasingly running more restrictive regimes, where a lack of staff can lead to prisoners being locked down for extended periods. The most restrictive of these, known as “red regimes”, were put into effect at least 22 times across English prisons in 2023. Prisoners have cited being locked up for 23.5 hours a day with no access to showers when under a “red regime”.

The study also highlights the use of handcuffs as a barrier to accessing care and a reason for prisoners to refuse hospital appointments. Further, prisoners are found to be reluctant to answer certain medical questions or raise concerns during appointments when healthcare professionals are present, and the study is the first to highlight discomfort among healthcare professionals and prison officers due to this practice.

After diagnosis, patients reported feeling unable to follow the advice of oncology professionals for managing and reporting side effects, which is especially challenging as they cannot directly communicate with their consultants from prison.
NHS oncology services often advice patients to bring friends or family members to appointments to offer psychological support and assist them with information gathering and retention, yet most of those diagnosed in prison attend appointments without this support, and their families often have little interaction with oncology teams.

“Prisons are designed to take away elements of control and choice for prisoners, however, this should not apply to their healthcare,” said Professor Jo Arnes, Professor of Cancer Care and Lead for Digital Health in the School of Health Sciences at the University of Surrey. “Our findings show that patients experience a number of barriers during diagnosis and similarly, once treatment started, they struggled to follow the advice of oncology professionals for reporting and managing any side effects.”

“Instead, they were reliant on prison officers and prison health professionals to respond appropriately, which undoubtedly impacts on their overall physical and emotional wellbeing. With a growing and ageing prison population there is an increasing need for patients with cancer within the prison system to access equivalent care to those in the community,” Professor Arnes added.

Professor Rachael Hunter, Professor of Health Economics at UCL, commented: “Although the cost of clinical cancer-related care for people in prison is less than in the general population, this does not reflect cost savings or efficiency, but worse access to care. More evidence is needed on cost-effective ways to improve access to curative cancer care for people in prison that is appropriate for the prison service.”

The study was coproduced by peer researchers with lived experience of the criminal justice system, supported by Revolving Doors – a charity dedicated to improving services for people in contact with the criminal justice system. It was presented in three collaborative papers published by The Lancet Oncology and eClinical Medicine.

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The Coloplast Wound Care Partnership Programme


Joseph Singleton, Tissue Viability Nurse, Coloplast, and Tracy Vernon, Clinical Nurse Manager, Coloplast, reflect on the outcomes of Coloplast’s Wound Care Partnership Programme pilot study, which aimed to improve the outcomes for the local patient population with wounds.

Coloplast’s purpose is to make life easier for people with intimate healthcare needs. Requiring both an understanding of patient’s medical challenges and other concerns impacting their lives, Coloplast listens to both patients and the clinicians who care for them. Coloplast’s business includes Wound and Skin Care, and understands that although wound healing can be complex, choosing the right solution doesn’t have to be. By combining effective products and services designed to release clinical capacity, reduce harm, and optimise services, Coloplast works with clinicians to reduce health inequalities and deliver optimal wound care for patients.

In 2021 Coloplast initiated a Wound Care Partnership Programme (WCPP) with Primary Care Warwickshire with the intention of developing a quality improvement programme, which aimed to improve the outcomes for the local patient population with wounds.1 This focused upon an educational strategy, evidence-based wound care pathway and robust data collection.

The WCPP initiative consisted of three stages:1

Stage 1: A baseline audit (data-driven approach) which identified three themes:

  • Post-operative wounds were most common.
  • More than half of the wounds audited were non-healing (over two weeks with limited progress).
  • Numerous patients were having frequent dressing changes.

Stage 2: Triage and referral criteria were established with the support of the Coloplast Tissue Viability Support Service:

  • Two clinics per week were set up with 30-minute appointment times to facilitate holistic assessment.
  • Patients’ eligibility for supported shared care was established following the National Wound Care Strategy Programme guidelines.
  • Twelve clinically focused education models were delivered to primary care staff by Coloplast.

Stage 3: An extended 11-month clinical evaluation, where patient satisfaction and staff feedback were attained.

107 patients participated in the extended 11-month clinical evaluation:1

  • 213.5 hours of clinical time were undertaken by Coloplast. This time allocation had the added benefit of freeing up 427 practice nurse appointments, accounting for 142 hours of clinical time over the 11 months.
  • 31 per cent of patients were eligible for supported shared care resulting in the freeing of an additional 42 hours of clinical time.
  • 48 wounds healed.
  • 46 patients were referred to local leg ulcer services in accordance with the local pathway.
  • Uplift in healthcare practitioner wound care knowledge evidencing improvements in education assessment scores (35 per cent uplift in learning seen). The education offered within the WCPP has been found to reduce variations of care, as well as support the development of pathways to streamline care and support clinicians in practice.2

The pilot has led to further partnerships in other areas driving quality improvements in wound care.


1 Singleton J, Vernon T, Shaw S (2023) Coloplast Wound Care Partnership Programme: a pilot study. Wounds UK, Vol 19, No 3

2 Letchford J, Buckley E, Singleton J, Vernon T (2022) How to deliver essential wound management education in the primary care setting. Poster presentation Wounds UK


People powered healthcare – delivering the NHS blueprint


Partnership working can deliver great results. In this example, a volunteer supported service with Royal Voluntary Service contributes to vastly reduced readmission rates – at two per cent compared to a national average of 15.5 per cent.

The pandemic drove us to think differently about the delivery of healthcare, and in many ways, it proved that ‘necessity is the mother of innovation’. In our article of 25th March, we discussed how the NHS and Care Volunteer Responders programme, established at the height of the pandemic in March 2020, exemplified truly integrated partnership working between NHS England, local NHS systems, a charity (RVS) with a social enterprise (GoodSam digital App), and most importantly, the public.

But this is not the only effective partnership of this type we can showcase that yields system efficiencies and improved patient outcomes.

Royal Voluntary Service works closely with the Leicestershire and Rutland ICS, a team of 86 local volunteers, and 11 RVS staff, to deliver several critical hospital discharge and admission avoidance services to more than 2,500 at-risk older adults (aged 55+) per year.

A core objective of these support services is to reduce (re)admissions associated with ambulatory care sensitive (ACS) conditions, focusing on non-clinical interventions which ultimately have clinical consequences. This includes ensuring our clients understand the importance of staying hydrated to avoid admissions associated with UTIs, encouraging clients to mobilise and reduce sedentary behaviour to improve muscle strength and mass, and provide opportunities for socialisation which stimulate both the mind and the body.

The services set out below are integrated in the discharge pathways ‘zero’ and ‘one’ at Leicester’s Glenfield Hospital and Royal Infirmary, as well as at the Leicester General Infirmary. Across the service, volunteers and staff are involved in morning discharge meetings; our staff and volunteers work alongside NHS staff to identify patients who would benefit from a portfolio of services on offer:

  • Assisted Discharge (three-day day support): The client will be taken home and supported to settle in; this involves checking that the clients’ home is safe, warm, and they have food; if not, a small food shop is undertaken. The next day the client will receive a call to check on their welfare and assess any additional needs. The Trust uses this service to improve discharge (e.g. before 3 pm) and patient flow from ED. It typically runs at full capacity.
  • Supporting Your Recovery (6-12 weeks): This service is offered to clients that might need a bit more support following discharge and have been identified by the Trust as at-risk, either because of previous admissions with 30 days, lack of family support, and frailty and/or wider wellbeing. Each patient will have an assessment of needs and a tailored ‘Personal Support Plan’; this will focus on social and physical rehabilitation with the aim of building confidence, reducing isolation, and ensuring they are able to manage their ‘activities of daily living’. The service assists clients to go out shopping, attend medical and social appointments, and can provide companionship, either face-to-face or over the phone. This service helps to reduce (re)admissions by improving hydration/nutrition, physical activity, and wellbeing. On average clients are supported with 6.2 visits per month, and readmission rates for these clients are around two per cent versus the national average of 15.5 per cent.
  • Leicester Patient Transport (Treatment – Oncology): We also work with the Trust/ICS to ensure oncology patients attend their appointments on time and reduce DNAs to outpatients. The service is more than just transport to appointments; it provides invaluable emotional support, respite for carers, and companionship for patients who are often undergoing stressful periods of medical treatment.

The original blueprint of the NHS was rooted in the idea that healthcare provision should be a collective and collaborative responsibility between state and citizen. Our charitable mission, and the services we provide, speaks to these fundamental roots.

There now exists a growing body of medical evidence supporting the health and wellbeing gains associated with well-run, purposeful volunteering.3 In a recent survey, RVS volunteers reported higher rates of happiness (+seven per cent) and lower rates of anxiety (eight per cent) compared to a national sample of UK adults (ONS 2003). In addition, volunteers report that volunteering makes them more physically active; on average volunteers do an extra 147 minutes more of physical activity each week.

Given these health gains, RVS has increasingly reached out to those in the most deprived neighbourhoods (IMD areas 1 and 2) to get them more involved and active in their community as a tool for addressing health inequalities. Our survey suggests that 12 per cent (England), 8 per cent (Wales), and 6 per cent (Scotland) of volunteers come from the most deprived areas (IMD 1 and 2).

There are exemplars of this type of partnership working in many parts of the healthcare system; however rather than be an exemplar, this should be norm. Integration should not just include that of health and social care systems’ the public and civil society organisations both want and should have a stake in its delivery. Greater ‘people powered healthcare’ delivers both improved efficiency and population health gains.

Royal Voluntary Service will be attending the Integrated Care Delivery Forum event in Birmingham on the 9th May.