Lack of support causing ‘dangerous cycle’ of mental health readmittance, says CQC

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CQC report highlights shortfalls in mental health services, with young people, people from ethnic minority groups, and people from areas of deprivation facing the biggest barriers to accessing care.


Many people with mental health needs are not getting the care they need, the Care Quality Commission (CQC) highlighted in a report published last week.

As part of its monitoring activity in 2023/2024, CQC interviewed more than 4,500 people who were detained under the Mental Health Act or ‘sectioned’, covering 870 wards, and speaking to relatives and people who were previously detained. This year’s Monitoring the Mental Health Act report once again raises that a lack of staff, beds, and training, are leading to harmful gaps in care and treatment.

With demand far outstripping capacity, the report finds that there are not enough beds available, meaning people are placed far from home, their family, and their friends. One person interviewed reported being detained and placed five hours from home, and didn’t receive any visitors during her time in hospital as a result. Another woman had to wait hours in a police staff room, accompanied by two police officers, while a bed was sourced.

Jenny Wilkes, Interim Director of Mental Health at the Care Quality Commission, said: “Without timely access to necessary mental health support, people may find themselves being bounced from service to service without ever receiving the level of care that they need. This is a particular concern for children with mental health needs who risk missing out on school and their social life, and carrying their trauma and feelings of isolation into adulthood.

CQC’s report identifies a lack of sufficient staff numbers to support all patients, which is affecting people’s access to care and leading to people being restricted from going outside as there is nobody to supervise them, or in the most extreme cases, people being inappropriately confined.

While many people describe healthcare workers as “caring” and “wonderful”, the report identifies ongoing concerns with staff numbers and training. In particular, not all staff have undertaken the mandatory training to understand the needs of autistic people and people with a learning disability.

The combination of overwhelming demand and limited resources has led ward managers to feel pressure to discharge the “least unwell” patients. One woman reported being discharged before she was ready and without support to find her way home; she subsequently overdosed. Another person said, “I was only discharged because I was 18, not because I was better.”

Despite a legal entitlement to aftercare, overstretched general practice and community mental health services are not always able to provide a supportive transition back into the community, meaning people do not have the best chance at recovery. In nearly half of cases where a child or young person was detained, they had to be re-admitted within a year.

According to CQC, young people, people from ethnic minority groups, and people from areas of deprivation face the biggest barriers to accessing care and are sectioned at higher rates than the general population. Black people in particular are detained at 3.5 times the rate of white people. Meanwhile people from the most deprived areas are attending A&E services for their mental health at 3.5 times the rate of people from the least deprived areas.

CQC also registers concern that a lack of suitable community resources continues to lead to inappropriate hospitalisation of people with a learning disability and autistic people. However, the report cites CQC’s early work on Independent Care (Education) and Treatment Reviews, which has seen people move out of long-term segregation.

The regulator is calling for national action to tackle system-wide issues in community mental health. Better funding, improved community support, and a specialised and sustainable workforce are needed to ensure that people receive the care they need.

Jenny Wilkes added: “These issues will be all too familiar to people in mental health crisis, and their loved ones. We urgently need more community support and a better understanding of people’s needs to reduce the number of people being detained. And we know the situation is even starker for people from deprived areas, people from ethnic minority groups, autistic people and people with a learning disability. While the Mental Health Bill aims to address inappropriate detentions and improve mental health care, this can’t be addressed by legislation alone as there simply aren’t the resources to fix these issues.

“It is essential that the government addresses these significant gaps now to protect people for the future. With the right funding, a sustainable and well-trained workforce and enough beds to meet demand, we can break this damaging cycle.”


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Council of Deans of Health announce 2025 Spring Conference

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The Council of Deans of Health’s Spring Conference will focus on shaping the future of clinical academia and healthcare education


The Council of Deans of Health – which represents the UK’s university faculties engaged in education and/or research for nursing, midwifery and the allied health professions – has announced the launch of its 2025 Spring Conference, scheduled for April 1, 2025, at the Congress Centre, London. This event will bring together Karin Smyth MP, Minister of State for Health as keynote speaker, and esteemed experts from the fields of clinical academia and healthcare education to engage in important discussions on the future of these sectors.

This year’s conference will feature an array of distinguished speakers who are shaping the future of clinical academia and healthcare education. One of the key highlights will be Professor Dame Jessica Corner, Executive Chair of Research England at UKRI, who will share crucial insights and recommendations stemming from the clinical academic workforce task and finish Group. Her presentation will focus on how we can best support clinical academics in the evolving healthcare landscape.

Additionally, Rob Stroud, Director of Assessment Services and Access to Higher Education at the Quality Assurance Agency for Higher Education, will provide an in-depth overview of recent changes to the Nursing and Midwifery Council’s (NMC) education quality assurance process.

Elizabeth Fenton OBE, Director of Nursing and Midwifery at NHS England, will discuss the findings of the educator survey. This will offer valuable insights into the current state of the healthcare educator workforce, informed by data contributed by the Council’s members.

Additional speakers include:

  • Professor Anne-Maree Keenan OBE, Pro-Dean for Research and Innovation, University of Leeds; Academic Capacity Development Lead, NIHR Leeds BRC
  • Beverley Harden MBE, Deputy Chief Allied Health Professions Officer, NHS England
  • Dr Simon Cassidy, Head of Placement Experience and Improvement, HEIW
  • Professor Jane Coad, Professor in Children and Family Nursing, The University of Nottingham; Chair, Clinical Academic Roles Implementation Network
  • Hugh Tregoning, Professional Liaison Consultant, Health and Care Professions Council

Event details:

  • Date: Tuesday, April 1, 2025
  • Time: 09:30 – 17:00
  • Location: Congress Centre, London, WC1B 3LS

The conference will provide ample opportunity for networking and collaborative discussions, ensuring participants can engage with experts and peers in meaningful ways throughout the day.

For more information and to register, visit this link and follow the Council of Deans of Health on social media. We look forward to welcoming you to our 2025 Spring Conference.

Community Care, Social Care

Reforming diabetes care in care homes: training, collaboration, and compassion

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Navodi Kuruppu spoke with Lynne Reedman, Founder and Service Lead for DUET Diabetes, and Martin Scivier, diabetes patient and advocate, and #dedoc° member, to discuss the impact of Covid-19 on care home residents with diabetes, the importance of peer support, and the urgent need to prioritise care for vulnerable and older populations.


In 2020, the first wave of the Covid-19 pandemic had a devastating impact on care homes in England; with over 40 000 residents dying by the end of 2021, 97.8 per cent of whom were aged 65 and over. Numerous investigations and the ongoing Covid inquiry have already highlighted major shortfalls in care homes, including lack of testing and personal protective equipment (PPE) for residents and staff. [1][2]

Delivering quality care during the pandemic was an even bigger challenge for residents with long-term conditions like diabetes. A skill gap in diabetes care among staff and deficiencies in technologies resulted in a lack of clarity and coordination regarding who to contact for immediate help, which led to preventable hospital admissions and increased mortality.[3] However, these deficiencies were not the result of the pandemic, but rather pre-existing gaps in the system that the Covid-19 crisis exposed and exacerbated.

Training of staff in social care is fundamentally important says Lynne Reedman

At least one in four care home residents currently has diabetes, however, an estimated 13,500 care home residents live with undiagnosed diabetes.[4] By 2050 the number of people aged over 85 is estimated to exceed eight million in the UK, which is likely to place additional strain on the social and residential care sectors.[5]

Lynne Reedman founded DUET Diabetes in 2015 from a desire to improve the understanding and knowledge of those looking after adults with diabetes. Designed to improve the skills and confidence of carers, nurses and healthcare support workers and the standards of diabetes care they provide, DUET Diabetes seeks to address knowledge gaps that were brutally exposed during the pandemic. Lynne argues that to solve these challenges, social care must be guided by three key principles that DUET Diabetes champions: communication, collaboration and education.

The 2022 National Advisory Panel on Care Home Diabetes (NAPCHD) was established to address the root causes of inadequate diabetes treatment in care homes. Their report identified several issues, including a lack of knowledge of key principals of ethical diabetes care on the part of care home staff, diabetes care teams and social services; ethnicity-related challenges in clinical care; and the importance of residents’ emotional wellbeing – all of which led to poor management of diabetes complications.[6]

Lynne observes that many team members including nurses in care homes lack a basic knowledge of diabetes best practice, reiterating the fact that diabetes training is currently not mandatory for care home staff. She says, when you talk to [the staff], a lot of them don’t have much confidence or knowledge [of diabetes care].

Residents shouldn’t have to wait for a district nurse to come in and manage their diabetes. We need a care sector that knows and fully understands diabetes and knows how to support these people.

Lynne Reedman, Founder and Service Lead at DUET Diabetes

Lynne strongly advocates for the implementation of a basic diabetes awareness programme across the social care sector, coupled with extra training to enable staff to disseminate knowledge within their own organisations. The NHS Diabetes Prevention Programme (DPP), along with campaigns organised by Diabetes UK and other organisations around the country, has played a central role in raising awareness at both national and local levels. Lynne’s proposal is innovative, in that it considers the combined needs of diabetes and social care, with the aim of supporting an all-around prioritisation the condition that is necessary to bridge the gaps specifically found within social care. You have to treat a person as a whole in care homes, she insists, and the care has to be tailored to each resident.

The NAPCHD proposes a multi-disciplinary model, focusing on collaboration between care homes, community and specialist services, primary care, and other key stakeholders. Within this model, the resident with diabetes is placed at the centre, supported by a nurse-led facilitator from the GP-Primary Care Unit and adult social services. Local Primary Care Networks (PCNs) would play a key role in supporting this service, by deploying existing primary care nurses with diabetes experience into facilitator roles, following additional training. While funding for this model may require agreements across multiple agencies, health economic studies are anticipated to demonstrate its cost-effectiveness, showing reductions to hospital admissions, ambulance callouts, GP visits, and medication expenses.

Using insulin pens, checking expiry dates, monitoring technology devices, maintaining a good diet and level of physical activity – there is a lengthy list of a daily actions that diabetes patients must juggle. These challenges are compounded for older patients with diabetes, who may encounter more difficulty caring for themselves daily. Studies have shown that diabetes may decrease mobility and restrict activities of daily living (ADL) by approximately 50-80 per cent, with this decline becoming more pronounced with age.[7]

One important aspect that the review does not touch upon is the role of peer support in diabetes care for older patients. Whether in a care or nursing home, emotional support is just as important as physical care.

Martin Scivier, a diabetes advocate, fully recognises the power and value of peer support. Now 75, Martin was diagnosed with type 1 diabetes (T1D) in 1954. Seventy years later, he feels healthy and lucky, having experienced only a few diabetes-related complications. To give something back to the diabetes community, Martin started running his own blog, Martin Scivier’s Mellitus – Type 1 Diabetes, in 2022, documenting his journey and experiences with T1D.

When I go to the hospital for appointments, I just sit there in the corner and don’t talk to anybody, I keep myself to myself. And then I see the nurse, see the doctor, and then I go out and go home. But thanks to social media I have found this wonderful diabetes community and started to get involved. Thanks to peer support, I am not on my own 

Martin Scivier, Diabetes Advocate and T1D Patient

In 2018, Martin joined social media, finding many self-help groups on Facebook, Twitter and WhatsApp, such as the #GBdoc hub. I never went to diabetes camps when I was younger, so I used to be very much on my own, recalled Martin, but now I have all these new friends. This peer support acted as a hugely important space for Martin to feel supported and comforted after his regular check-ups at the hospital.

Martin’s story is testament to the power of peer support and its capacity to provide a safe space where patients like him can find comfort in sharing their experiences, feel supported and be reassured they are not alone. Martin has an optimistic outlook on the future, which he aims to realise through his advocacy and engagement with organisations like PPP. However, he was quick to acknowledge that many others are not as fortunate as him.

Older people need and deserve more says Martin Scivier

The NAPCHD strategic document acknowledges that many care home residents are highly vulnerable, and their diabetes condition is often worsened by complications, including uncontrolled hyperglycaemia, hypoglycaemia, which can lead to eminently preventable hospital admissions. It is estimated that 75 per cent of people with diabetes die because of cardiovascular complications, many of which could be prevented.[8] We have lost too many people along the way because of complications [of diabetes], adds Martin.

However, the condition and complications are often compounded by another factor – loneliness. Age UK has reported that around 1.4 million older people often experience loneliness each year in the UK.[9] Another study has found that loneliness is a bigger risk factor for heart disease in patients with diabetes than diet, exercise, smoking and depression.[10] Loneliness can also lead to decreased daily activity, contributing to increased inflammation and blood pressure, cognitive and motor decline, anxiety and depression.[11] Healthcare systems and providers must recognise that loneliness is a significant risk factor, affecting both psychological and physiological health outcomes, as well as health-related behaviours of older adults with diabetes.[12]

Martin shares Lynne’s belief that better training leads to better care. He recalled the 2016 education model run by Benikent within Swale CCG to improve diabetes management in care homes.[13]

Through this model, unregistered practitioners in care homes were trained diabetes management to improve diabetes care and delegation of insulin, ultimately seeking to provide individualised care plans and appropriate diabetes-specific training for all staff in the care. [14] Martin argues that this proves to me 100 per cent that any training is better than no training. But compulsory training would be brilliant.

PPP’s Diabetes Care Programme seeks to bring different stakeholders to the table. Hearing the stories of patients with lived experience of diabetes, together with the perspectives of experienced professionals, makes clear the importance of person-centred diabetes care. This approach supports both the medical aspects of the condition, such as managing complications, reducing hospitalisations, and lowering mortality rates among the elderly, as well as the human elements of treating patients fairly. As described by Martin, patients deserve to be treated with dignity and respect.

An individual should be cared for with dignity and respect. Their rights should be paramount.

Martin Scivier, Diabetes Advocate and T1D Patient

To learn more about how to get involved in the 2025 Diabetes Care Programme, visit the website here.


Martin Scivier, Author and Diabetes Patient Advocate
Lynne Reedman, Founder and Service Lead, DUET Diabetes

 

References

[1] https://www.alzheimers.org.uk/get-support/coronavirus/dementia-care-homes-impact

[2] https://www.amnesty.org/en/documents/eur45/3152/2020/en/

[3] https://onlinelibrary.wiley.com/doi/full/10.1111/dme.15088

[4] https://www.carehome.co.uk/advice/managing-diabetes-in-older-people

[5] https://www.diabetes.org.uk/for-professionals/improving-care/good-practice/diabetes-care-in-care-homes

[6] http://fdrop.net/wp-content/uploads/2022/05/FINAL-NAPCHD-Main-document-for-FDROP-website-08-05-22.pdf

[7] https://www.england.nhs.uk/north-west/wp-content/uploads/sites/48/2023/03/Healthbox-Diabetes-Care-Home-Guidelines.pdf

[8] https://www.england.nhs.uk/north-west/wp-content/uploads/sites/48/2023/03/Healthbox-Diabetes-Care-Home-Guidelines.pdf

[9] https://www.ageuk.org.uk/our-impact/policy-research/loneliness-research-and-resources/

[10] https://sph.tulane.edu/study-loneliness-heartbreaker-diabetics , https://academic.oup.com/eurheartj/article/44/28/2583/7190012?login=false

[11] https://pubmed.ncbi.nlm.nih.gov/26799166/

[12] https://doi.org/10.1080/13548506.2023.2299665

[13] https://diabetes-resources-production.s3-eu-west-1.amazonaws.com/diabetes-storage/migration/pdf

[14] https://diabetes-resources-production.s3-eu-west-1.amaz…2520in%2520care%2520homes%2520in%2520Swale%2520%28June%25202016%29.pd