{"id":4853,"date":"2023-10-06T13:43:19","date_gmt":"2023-10-06T13:43:19","guid":{"rendered":"https:\/\/integratedcarejournal.com\/?p=4853"},"modified":"2023-11-03T11:18:28","modified_gmt":"2023-11-03T11:18:28","slug":"riviam-hospital-discharge-nhse-care-traffic-control-centre","status":"publish","type":"post","link":"https:\/\/integratedcarejournal.com\/riviam-hospital-discharge-nhse-care-traffic-control-centre\/","title":{"rendered":"RIVIAM Digital Care’s Hospital Discharge: ready for NHSE’s Care Traffic Control Centre roll out"},"content":{"rendered":"

In 2023, RIVIAM introduced its Hospital Discharge service which is currently being piloted at the Royal United Hospitals Bath NHS Foundation Trust (RUH). Following the pilot, the service will be available on all wards to fast-track patient hospital discharge. The service enables RUH ward teams to make patient referrals simultaneously to multiple community, housing and voluntary sector services working together using RIVIAM at the Community Wellbeing Hub (CWH) in Bath and North East Somerset.1<\/sup><\/p>\n

Staff at the RUH can then see the status of the care in real time via RIVIAM\u2019s Care Control Dashboard. NHS England plans to expand such Care Traffic Control Centres across England to boostcapacity and improve patient flow.2<\/sup> RIVIAM\u2019s Hospital Discharge service is a ready-made digital solution to support this ambition.<\/p>\n

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The challenge<\/h3>\n

According to NHS England, there are “more than 12,000 patients every day in hospital despite being medically fit for discharge.\u201d3<\/sup> Data from The King\u2019s Fund also suggests that discharge delays in England increased throughout 2022 and that the cost of delays in 2022\/2023 was at least \u00a31.7 billion, at a time when the NHS is pushing to find cost savings.4<\/sup> For patients, being stuck in hospital when they are fit enough to leave is also upsetting.<\/p>\n

One of the challenges with reducing delayed discharges is how to access capacity in the care system provided by social care, community, housing and voluntary sector organisations. To make and coordinate discharge dependent referrals to these services often means multiple different referral routes and phone calls \u2013 this takes time that hinders patient flow and could be better spent delivering care.<\/p>\n

For community, housing and voluntary sector services receiving referrals, it\u2019s hard to access the latest patient information and to co-ordinate referrals for the best follow up care.<\/p>\n

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RIVIAM’s Solution<\/h3>\n

With RIVIAM\u2019s Hospital Discharge service, ward teams at the RUH complete an Onward Admission Referral form giving them one place to refer a patient to a wide range of available community, housing and voluntary sector services at the CWH. This includes commissioned discharge dependent services which cross local authority boundaries.<\/p>\n

Immediately reducing admin burden, the referral process is quick and seamless. RIVIAM also auto checks the patient\u2019s details against the NHS Spine Mini service ensuring a high level of data accuracy is captured during the referral process.<\/p>\n

Ward teams then use a Care Control Dashboard to see in real time what\u2019s happening regarding the care they have requested for a person. Status updates and useful information are easily accessible. Online communication reduces the need for phone calls and emails which introduce time delays to a patient\u2019s discharge.<\/p>\n

A view of the dashboard is also available for the 20 different partners at the CWH so staff can easily see the person\u2019s most recent ward, their expected discharge date and the different services requested.<\/p>\n

Integration with the hospital\u2019s Electronic Health Record (EHR), Cerner Millennium\u00ae, means that the dashboard data is seamlessly updated in near real time providing timely visibility of this critical information.<\/p>\n

For CWH partners, RIVIAM makes it easy to co-ordinate care for a person with each other, reducing duplication, providing efficiencies, and improving the person\u2019s experience.<\/p>\n

Benefits of using RIVIAM’s Hospital Discharge service:<\/strong><\/p>\n