Community health April 2, 2020
Tech collaboration with health and social care puts people first

By News Feature - Accountable Care Journal

New models of social care are desperately needed to look after the elderly and vulnerable as the nation faces rising challenges from an ageing population and financial constraints.

A changing society, characterised by the elderly living far from their children, dual-career families, some with financial challenges, is ratcheting up the strain on paid and unpaid carers as many people are now being asked to live at home with minimal care packages.

Dangers from falls, deteriorating health, loneliness and isolation can be addressed by technology but that innovation has to be synchronised with effective service and support, says Gordon Sutherland, Chief Executive of market-leading Tunstall Healthcare.

The Yorkshire-based company, which has 60 years’ heritage pioneering technology to enable people to live at home independently, is taking its expertise to new levels to create highly effective models for care.

Building on its background of reactive response systems for social care issues, it is helping to create new care systems that can help monitor chronic, long-term conditions and predict where and when help is needed. Its intelligence-driven capabilities are paving the way for more connected and predictive care.

“There is a great emphasis and expectation on technology being able to save the social care system and we believe strongly in its potential,” added Mr Sutherland, “but we need it to work in the community every day; it is more than delivering a shiny, new piece of technology. It is about finding a long-term, cost-effective solution.

“It is about innovation in the integration of healthcare and the social care system that will make the technology work to its full potential. It is about being open to change the way we have traditionally delivered services.

“The integration of health and social care needs is critical. We can play a big part by enabling more people to live at home, or where they choose, for longer and help them and their families feel secure. ”


Tunstall, which operates throughout Europe, Middle East, China, Canada and Australasia, has seen its technology progress from the familiar red button response system to the deployment of digital sensors and medical devices to analyse behaviour patterns and provide early warnings of failing health and prediction of falls.

Developing systems where technology synchronises with GPs and hospitals has the potential to reduce unnecessary clinic and A&E visits and reduce strain on community nurses.

“We are transitioning from being the provider of just the technology and software to a company that collaborates with healthcare and social services to develop a ‘wrap around monitoring, connectivity and data analysis’ system based on the data you, the citizen, want to share. This way it helps people to continue to live at home with a life they want,” says Mr Sutherland.

The importance of technology is echoed by the TEC Services Association (TSA), the representative body for technology-enabled care services. Chief Executive Alyson Scurfield says that connected health information and data will help deliver personalised care.

“We need to focus on improving the lives of people enabled by technology and shifting to outputs and outcomes for people,” she says. “Technology on its own will not solve any system but service transformation and putting the service user at the heart of everything they design, will. ”

Tunstall is working with leading hospitals, Government bodies including local authorities, universities and innovation centres across the UK and Europe to develop a new, advanced cognitive care system that utilises multiple smart devices, wearables and sensor technology for real-time messaging to clinical and social support as well as family members.

The aim is to provide core support, enhance and encourage healthy living and improved wellbeing while also driving cost efficiencies through our financially constrained healthcare systems.

“Countries across in Europe have adopted different approaches to managing this issue and there is a growing realisation of the overall benefits of investing in social healthcare and that technology can be a conduit to social engagement to offset the effect of exclusion or loneliness,” says Mr Sutherland. “Technology can monitor for subtle changes in behaviour which may indicate or predict a fall or the onset of a health concern.

“We are seeing exciting developments in a rapidly developing sector, but our vision remains constant – to help people to have the freedom to live their life to the full in a place of their choice. ”


Calderdale Case Study

Tunstall collaborated with NHS Calderdale Clinical Commissioning Group, which has one of the UK’s highest rates of older people living in care homes, on a programme to use telehealthcare to improve patient care and safety. The objective being to reduce the number of hospital and GP visits, and the number of days in hospital.

The results so far: 

  • Hospital bed days down 68 per cent year on year
  • GP Care home visits reduced by 45 per cent compared to homes not in the research programme
  • Hospital admissions down 26 per cent year on year
  • Savings from reduced hospital stays £799,561
  • The number of falls reduced by 18.6 per cent

This work has resulted in many other regions adopting similar programmes and illustrates what can be done when technology utilised by doctors, nurses and social care professionals enables changes in how health and social care operates in real life. This makes the lives of older and more vulnerable people safer and, at the same time, helps our NHS and social services free up resources to invest elsewhere.

A further study done by Tunstall suggests that, should such models of care be implemented across NHS England, the amount of value released into the system would be in the region of £1 billion per annum with estimated savings of 2.5 million bed days.

To find out more, please visit: uk.tunstall.com

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